Maintenance and support
Applications, websites, server configuration, when something stops working, you need someone who knows your system. We provide maintenance, development and a response time set out in the contract.
What does technical support cover?
Help with unexpected technical problems, applications, websites and server configuration, as well as ongoing maintenance and development of the system. Scope and response time are set in an SLA matched to how critical the solution is.
What we help with
- Unexpected outages and bugs in applications and websites.
- Server configuration and infrastructure problems.
- Ongoing maintenance, updates and vulnerability remediation.
- Extending the system with new features after launch.
- Taking over a system we didn’t build, after an audit and a knowledge handover.
Support matched to how important the system is
Ad-hoc support
Help when a problem comes up, no standing contract.
SLA agreement
Guaranteed response time and ticket priority for critical systems.
Continuous development
A standing team that doesn’t just maintain your system but develops it too.
Frequently asked questions
Will you support a system you didn’t build?
Yes: we start with an audit and a knowledge handover, then take the system under maintenance.
How quickly do you respond?
Response time depends on the SLA level agreed in the contract and on the severity of the ticket.
Can I hand maintenance over to another company later?
Yes. We hand over the repository, documentation and access to the infrastructure, and if needed we support the handover of the project to the new team.
Need support for a running system?
Describe the system and the problem, we will agree the scope of support and an SLA level matched to how critical it is.
Ask about support